Purchases & Refunds

What you're buying, how delivery works, and what happens if you want your money back.

What you're buying

Story packs and voice packs are permanent, one-time unlocks — not a subscription. Once you own a pack, it stays yours for as long as Sofa Heist is available.

Individual story pack	£2.99
Any three packs	£5.99
Complete Heist (all ten)	£14.99

All prices include any UK VAT that applies. If you're buying from outside the UK, your card provider handles the currency conversion.

How delivery works

Sofa Heist has no accounts, so purchases work by unlock code rather than login:

• Pay by card through Stripe's checkout
• Within a minute or two, an email arrives with your unlock code
• Enter that code in the app to unlock your pack on that device
• The same code works on any device you own — enter it again wherever you want to play

Lost the email or bought on a new device? Use code recovery to have it resent — no need to contact support first.

Refund policy

Story packs are digital content delivered immediately by email, rather than on a physical disc or download you control the timing of. Under UK consumer law, the usual 14-day cancellation right for online purchases doesn't apply once digital content has started being delivered with your agreement — which in practice means once your code has been sent.

That's the legal position. In practice, we'd rather sort out a genuine problem than hide behind it. If any of the following happen, contact us and we'll refund you:

• You were charged but never received an unlock code, and code recovery doesn't find one either
• A technical fault on our side stopped you from using a pack you paid for
• You were charged twice for the same purchase

Outside of those situations — changed your mind, bought the wrong pack by mistake, group didn't enjoy it — we're not obliged to refund once a code has been issued, but reach out anyway. We look at requests individually rather than applying a blanket "no."

How to request a refund

Email support@sofaheist.com with the email address you paid with and what happened. We aim to reply within a few working days.

This describes our current policy in plain language. It doesn't affect any other rights you have under UK consumer law that can't be excluded by these terms.